Evaluation of Medical Imaging Technologies (MRI AND CT-SCAN) for Interaction and Communication in Health Workers-Patient Relationship

Abstract

Magnetic Resonance Imaging (MRI) produces detailed images of the human body, while Computed Tomography (CT) scans use X-rays and computer processing for similar imaging purposes. This study applied Diffusion of Innovation Theory to evaluate how health workers interact and communicate with patients regarding these technologies. Using a mixed-methods approach, the study combined a quantitative survey and qualitative in-depth interviews. A sample of 387 health workers was drawn from 3,431 hospitals and health facilities with MRI and CT scan equipment across Anambra, Enugu, and Imo States. Findings revealed that while 50.4% of health workers regularly communicated with patients about imaging diagnoses and results, 49.6% rarely or never did so. Patient anxiety emerged as the most common challenge in these interactions, followed by medical language barriers (28.7%). Additionally, only 18.9% of health workers spent 30 minutes or more explaining imaging results to patients. To address patient concerns, health workers employed strategies such as emotive communication (77%), pausing consultations when anxiety arose (16.3%), and referring patients to psychologists (6.7%). The study recommends establishing dedicated points of contact where patients can seek further explanations before imaging procedures. The use of visual aids (e.g., diagrams, images, or videos) should be encouraged to enhance patient understanding. Furthermore, integrating digital technologies, such as patient portals and mobile apps, could improve patient-centered care and communication in medical imaging.